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Support

Stuck, confused or found something broken? Tell us. A person reads every message.

Last updated 24 September 2026

Email us

Write to support@giveusaproject.com. Say what you were trying to do and what happened instead. A screenshot helps. We usually reply within one working day.

On the Business and Enterprise plans, owners and admins get priority support: write from the email address you sign in with and we answer within one business day.

Quick answers

  • I didn't get my sign-in link. Check your spam folder, then ask for a fresh link. Links work once and expire after 15 minutes.
  • My draft plan disappeared. A draft from the home page waits for two hours. After that, type the sentence again. It only takes a moment.
  • How do I invite my team? Open your plan and press “Looks good, share it”, or go to Settings, then Invitations.
  • How much does it cost? Free for up to 3 active members. After that, $9 per active member a month (or $7 paid yearly). People who only view, guests and clients are always free.
  • Can I get my AI money back? Yes, what's left of it. Within 14 days of a top-up, an owner or admin goes to Settings, then Plan & usage, and presses “Refund”. It goes back to the card you paid with, usually within 5 to 10 days. When a workspace is removed for good, any money you paid for that's left is refunded automatically. AI already used, the free trial and your plan's included AI aren't refundable.
  • How do I delete my account? Go to Account settings, then Your data, and press “Delete my account”. We sign you out straight away; sign in again within 30 days if you change your mind. If you're the only owner of a workspace other people use, make someone else an owner first.
  • How do I get a copy of everything, or delete a workspace? Owners go to Settings, then Your data. “Make a copy” emails you when your download is ready, on every plan. “Delete workspace” can be undone from Account settings for 30 days.

Security problems

If you've found a security issue, please email support@giveusaproject.com with “Security” in the subject and don't share it publicly until we've fixed it. We'll thank you and keep you posted.

More

Read how we handle your information in our Privacy page, and the rules for using Give Us a Project in our Terms.